Privacy Policy

Privacy and Cookie Information

Introduction

Your privacy is of the highest importance to us at Lakemoor. We are committed to keeping your personal data safe and being transparent about what personal data we hold and how we use it. 

We ensure that your information is processed in accordance with all applicable laws concerning the protection of personal data. This statement explains:

• Who we are;
• What personal data we collect about you;
• How we use and store your personal data; and 
• Your rights.

If you have any questions about this privacy statement please get in touch at info@lakemoordevon  

Who we are

We are Lakemoor, operating from Lakemoor, Chawleigh, Chulmleigh, EX18 7JY, United Kingdom. 

Claire Dell is responsible for data protection compliance. Their contact details are data@lakemoordevon.co.uk.

This policy applies to our website www.lakemoordevon.com, www.lakemoordevon.co.uk and www.lakemoor.co.uk.

Collecting personal data

This privacy statement sets out how we process personal data that we collect from you, or that you provide to us, in line with the Data Protection Act 2018 and EU regulation 2016/679 General Data Protection Regulation (“GDPR”) and other applicable laws. We will treat all your personal data as confidential, however we reserve the right to disclose this data in ways set out in this privacy statement.

Personal Information (or “data”) is any information that can be used to identify you. It can, for example, include your name; date of birth; email address; postal address; phone number; payment card details and medical information. 

Data Protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal data and covers health information, racial or ethnic origin, religious beliefs and political opinions. We do not collect such sensitive personal data about our customers. If for any reason we do need to collect sensitive data, we will always make it clear to you that we are collecting this sensitive personal data and the reasons for it. 

Personal data we may collect and process:

• Full name;
• Email address;
• Phone number;
• Address; and
• Date of Birth.

We collect data in the following ways:

Information you give to us:We collect your personal data when you complete make a booking over the phone or by email, or when you make an enquiry. 

Information we collect from your use of our websites: Our website is hosted with WordPress, who use cookies to enable our website to work efficiently for your use. 

How we use your personal data

The ways in which we use your data depend on why you have provided it. We may use your data in the ways set out below:

• To fulfil your booking to visit Lakemoor Devon;
• To respond to your enquiries;
• To maintain a record of your relationship with us and for internal administrative purposes (including accounting);
• to comply with applicable laws and regulations;
• to keep in contact with you in ways you have requested or agreed to;
• Notify you about changes to our services or policies;
• for Direct Marketing. More information on how we use your personal data for marketing purposes can be found under the “Marketing” section in this policy.

Marketing

At Lakemoor we want to ensure that you receive the level of marketing communications from us that are right for you, and contain the information you want to receive. 

We market by making contact through social media platforms including Instagram, Facebook and Twitter. We may send you marketing via email about offers and events related to those you have purchased or attended previously. Alternatively we will contact you about offers, events and Lakemoor updates with your affirmative consent. 

You can opt out of receiving such marketing at any time by emailing us at data@lakemoordevon.co.uk. 

If we conduct Marketing by any other methods in the future, we will update this privacy statement accordingly before we do so. 

Retaining your personal data

Lakemoor retains your personal data only for as long as is required to operate our services in accordance with legal and tax requirements. Once we no long require your data in order to fulfil a service you have asked for, to provide you with great customer service and communication, or to satisfy legal requirements we will delete it in a secure manner. If we are relying on consent for a particular method of data processing, we will contact you to renew consent at reasonable intervals.

Sharing your personal data

Lakemoor may disclose your personal data to third parties if we need to share your data with a supplier or provider of a service at an event we are organising.

We will only share your personal data with third parties who comply with relevant data protection legislation, and we will ensure appropriate controls are in place. We regularly monitor their activities to ensure they continue to comply with law and with our policies. 

We will never share, sell or swap your personal data with any third parties for the purposes of their own marketing unless you have explicitly consented to us sharing your data with specifically named third parties.

We will ensure your personal data is only accessible by appropriately trained staff or contractors. 

International transfers of personal data

We currently do not share personal data internationally or outside the UK. 

If this changes in the future we shall update this policy accordingly. 

Legal basis

When we process your personal data, we will ensure this is done in accordance with at least one of the legal grounds stated within Data Protection Law. To conduct processing of personal data, Lakemoor relies on the following legal grounds:

• We have obtained your affirmative and specific consent to use your personal data for a previously notified purpose, which may include direct marketing or providing you with a product, service or information that you have requested; and/or
• Processing your personal data is necessary for the performance of a contract, such as to provide you with products or services you have purchased or requested. 
• In some circumstances we make collect and use personal information where it is necessary to fulfil our legitimate interest as a business. We shall however, always balance our legitimate interests against your rights as an individual and data subject to ensure we use your data in a way you would reasonably expect in accordance with this policy and which does not intrude on your privacy or preferences. Examples of how we may use our legitimate interests include:
  • To send you direct marketing material to you by post or telephone;
  • To send existing customers marketing material (including by electronic means) of products and services we think might be of interest to you unless you opt out of these communications;
  • To conduct research in order to better understand our customers;
  • To protect our business against fraud and other risks;
  • Maintain our customer database and systems.

How we use cookies

Our website uses cookies so that we can provide you with the best experience when visiting our website, and enables us to make appropriate improvements to our website. 

Cookies are small text files which are stored on your computer by websites that you visit, to help websites work more efficiently and provide us with information. There are four reasons cookies may be stored on your device when visiting the Lakemoor website:

• To enable the website to work correctly for you so you can use the online services provided;
• To remember your preferences and to make the website easier for you to use;
• To enhance the facilities and information on our website; and
• To collect data about your use of our website which are anonymised and used to improve our website.

Our website uses cookies for the reasons stated above. Categories of the cookies our site uses are as follows:

• Strictly Necessary Cookies – These cookies are essential for you to be able to use certain key functions of the website.
• Third Party Cookies – These cookies collect information if you use social media sites or share a page from our website. Some of our pages contain embedded content such as Facebook pages, so you may receive cookies from these websites.

Please be aware we cannot control third party cookies. You can block cookies via the settings on your browser, however this may limit your access to certain websites including our site. To understand more about these third party cookies and their privacy policies please visit the relevant websites below.

Third Party	Privacy Policy link
Facebook	https://www.facebook.com/policy.php
WordPress	https://en-gb.wordpress.org/about/privacy/

You can find further information about cookies at www.allaboutcookies.org.

Your rights

Under GDPR, you have rights as individuals in relation to the information we hold about you. These are as follows:

The right to be informed: 

You have the right to be informed about the collection and use of your personal data. This information must be concise, transparent, intelligible, easily accessible, clear and in plain language. 

Where such data is collected from you directly, you will be informed of its purpose at the time of collection.

Where such data is collected from a third party, you shall be informed of its purpose either when the first communication is made, before a transfer of that data is made or as soon as reasonably possible no longer than one month after we obtain the data. 

The information provided shall include details about us, the purpose for which the data is collected, the legal basis for collecting the data, the legitimate interests used to justify collection when applicable, the categories of data collected, the data to be transferred to third parties and details of those third parties, details of a transfer outside of the EEA if applicable, details of retention of the data, details of your rights, details of your right to complain to the Information Commissioners Office, details of any legal or contractual requirement necessitating the collection or processing of personal data and details of failure to oblige, and details of any automated decision-making or profiling that will take place using the personal data if applicable. 

The right to erasure:

You have the right to request that we delete your personal data and stop processing it, if this processing is no longer necessary for the purpose it was collected, if you withdraw your consent, if you object to us storing or processing your personal data (where there is no overriding legitimate interest which will allow us to do so), if the processing is unlawful or if the personal data must be deleted to comply with a legal obligation. 

We must comply with all required to erase personal data unless we have reasonable grounds to refuse.

You will be informed of the erasure within one month of us receiving the request from you. If further time is required, you shall be informed. 

In the event that the personal data to be deleted, as per a request from you, has been shared with third parties, those third parties shall be informed (unless it is impossible or unreasonably difficult to do so). 

The right of access:

You have the right to ask for a copy of the information we are processing about you by making a ‘subject access request’. We do not charge a fee for this service, however we reserve the right to charge reasonable fees for additional copies of information that has already been supplied to you, and for requests that are manifestly unfounded, excessive or repetitive. You can make a subject access request by emailing us at data@lakemoordevon.co.uk. If we hold personal data about you, we will:

• Provide a description of the personal data held;
• Explain why we are holding the personal data; and
• Inform you who this personal data has been shared with; andGive you a copy of the data.  

The right to data portability:

You have the right to obtain and reuse your personal data for your own purposes across different services.

You only have this right when the lawful basis for us processing this data is consent or for the performance of a contract, and if the data is processed by electronic means. 

If these requirements are fulfilled, you may receive a copy of your personal data and/or have it transmitted to another organisation. 

We may object to a request if it can be demonstrated that there is a legitimate reason that the transmission cannot take place, which adversely affects the rights or freedoms of others. 

The personal data shall be provided in a format which is structured, commonly used and machine-readable. 

The right to rectification:

If we hold inaccurate or out dated personal information relating to you, you have the right to ask us to rectify that information. 

We shall rectify the information and inform you within one month of receiving the request or new information. If further time is required, you shall be informed. 

In the event that the personal data to be rectified, as per a request from you, has been shared with third parties, those third parties shall be informed. 

The right to object:

You have the right to request that we do not, or refuse us permission to, process your personal data for the purposes of marketing based on legitimate interests, direct marketing, profiling and for processing for scientific and/or historical research purposes. 

Where you object to us processing their personal data based on legitimate interests, we shall stop processing your personal data immediately, unless we can prove legitimate grounds for such processing which override your interests and rights, or that is necessary for legal claims.

Where you object to us processing your personal data for marketing purposes, we shall stop processing immediately. 

Where you object to us processing your personal data for scientific or historical research, you have an obligation under GDPR to demonstrate grounds relating to their particular situation. We might reject the request if the research is deemed necessary for the performance of a task carried out in the publics interest.

We will inform you before collecting your data if it is to be used for marketing purposes or to be shared with third parties. 

The right to restrict processing:

You have the right to ask us to cease processing the personal data we holds about you. 

If such a request is made, we shall only retain the personal data that is necessary to ensure the personal data concerned is not processed further.

In the event that the personal data concerned is shared with a third party, those third parties shall be informed of the relevant restrictions to processing (unless such notification is impossible or unreasonably difficult to fulfil). 

You can restrict processing of your personal data for marketing purposes by contacting us data@lakemoordevon.co.uk. Where you have opted in to receive marketing correspondence, you have the right to withdraw your consent at any time, or update your preferences of the types of marketing you receive. This can be done via the instructions contained in the marketing correspondence, or by contacting us directly.

Rights related to automated decision making including profiling:

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning or significantly affecting you.

If such processing is carried out, we shall provide you with specific information about the processing, take steps to prevent errors, bias and discrimination, and give you rights to challenge and request a review of the decision made by solely automated means. 

You have a right to object to profiling. Such a request can be made by contacting us at data@lakemoordevon.co.uk.

To speak to us about any of the above rights please get in touch at the above details. For further information on your rights, the Information Commissioner’s guidance is available a on the ICO website. 

Making a complaint

If you would like to make a complaint about the way we have processed your data, or the information provided in this notice, please contact us at data@lakemoordevon.co.uk. 

Alternatively you can contact the Information Commissioner’s Officer via their website.

Changes to this policy

We regularly review this Privacy Statement and will make any changes available on this page. If we make any significant changes, we will notify you by email. By continuing to use this website you will be deemed to have accepted such changes. 

This privacy notice was last updated April 2020. We recommend that you check this page regularly to keep up-to-date.

Our contact details 

If you would like to request further information about our privacy statement you can contact us at info@lakemoordevon.co.uk.